100% Kona Coffee

AL's Kona Coffee

Tree to Bean to You!

Privacy Policy

Privacy Policy & Terms of Use

Last updated: November 17, 2007

We appreciate the trust you place in AL's Kona Coffee, and we are committed to respecting your privacy and the security of your personal information. Our privacy policy describes the information we collect and how we use it. www.ALsKonaCoffee.com is owned by AAH, Inc. Every effort has been made to check our information for accuracy. Descriptive or typographical errors are subject to correction.

We always welcome your questions and feedback. For privacy-related issues, please contact us at:

AL's Kona Coffee
75-5570 Mamalahoa Hwy
Holualoa, HI 96725
Phone: 1-877-220-5545 (toll-free)
Fax: 1-702-448-4376
Email us

Information We Collect
We may collect the following information: first and last name, street address, city, telephone number, e-mail address and, when necessary, credit card information, when you:

  • Place an order from our catalogs or on our website

  • Make a purchase at one of our retail stores

  • Return an item or make an exchange

  • Inquire about our services

  • Request a catalog

  • Receive a gift package

  • Create an account at ALsKonaCoffee.com

  • Subscribe to our e-newsletters or email promotions

  • Enter a contest or sweepstakes

  • Are referred to us through a marketing promotion

  • Participate in a marketing survey, promotion or event

    We maintain the data that you provide us, along with a record of your purchases, in a secure database.

    Using Information We Collect
    At AL's Kona Coffee, we always want to provide you with the best possible shopping experience and fulfill your orders exactly as you've requested. In order to do this, we collect information that allows us to:

  • Process and track your order

  • Provide the services you request

  • Contact you about the status of an order

  • Send you catalogs or promotional offers we believe will be of interest to you

  • Send you email promotions

  • Identify your product and service preferences

  • Customize our communications to you

  • Provide information concerning product recalls or products you have purchased

  • Improve our merchandise selection and customer service

    Information We Share with Others
    We contract with other companies to provide certain services, including credit card processing, affiliate marketing and shipping. We provide these companies with only the information they need to perform their services and work closely with them to ensure that your privacy is respected and protected. These companies are prohibited by contract from using this information for their own marketing purposes or from sharing this information with anyone other than AL's Kona Coffee.

    We never make our mailing list available to anyone outside the company.

    On rare occasions, we may disclose specific information upon governmental request, in response to a court order, or when required by law to do so. We may also share information with companies assisting in fraud protection or investigation. We do not provide information to these agencies or companies for marketing or commercial purposes.

    If you no longer wish to receive our email promotions you may electronically unsubscribe here or contact us at:

    AL's Kona Coffee
    75-5570 Mamalahoa Hwy
    Holualoa, HI 96725
    Phone: 1-877-220-5545 (toll-free)
    Fax: 1-702-448-4376
    Email us

    Cookies and Pixel Tags
    A cookie is a small data file that is stored by your Web browser on your computer. Cookies enable you to place an order on our website.

    If you set your browser to refuse cookies, please call us at 1-877-220-5545 (toll-free) to place your order.

    We also use cookies and pixel tags (tiny graphic images) to tell us what parts of our website you have visited. Pixel tags also enable us to send you email in a format you can read and let us know when you have opened an email message from us.

    How We Use Email
    When you provide us your email address, we may send you emails necessary to process your order or respond to a request. For example, after you place an order at ALsKonaCoffee.com, you will receive an email confirmation and possibly shipping and delivery information.

    Links to Other Sites
    There may be links to other sites from our website. These sites operate independently of AL's Kona Coffee and have established their own privacy and security policies. For the best online experience, we strongly encourage you to review the policies at any site you visit.

    Updating or Reviewing Your Information
    To update your customer information (name, address, telephone number and email address), log into your account and modify online or contact us at:

    AL's Kona Coffee
    75-5570 Mamalahoa Hwy
    Holualoa, HI 96725
    Phone: 1-877-220-5545 (toll-free)
    Fax: 1-702-448-4376
    Email us

    To protect your privacy, we will need to validate your identity before you update or review your information.

    It is our intent to protect against the loss, misuse or alteration of information that we have collected from you. We use a variety of current technologies and processes for protection of our customer data. We limit the information we provide to outside companies with whom we contract to only what they need to carry out their responsibilities.

    When you make a purchase or create an account on our website, your transactional information is transmitted in a safe, encrypted format, known commonly as SSL and HTTPS. For more information on SSL and HTTPS, you can visit Sun's SSL Tutorial for more information.

    Privacy of Children on Our Website
    Our website is not intended for use by children under the age of 13, and we do not knowingly collect personal information from children under the age of 13.

    Policy Changes
    From time to time, we may use customer information for unanticipated uses not previously disclosed in our privacy notice. If our information practices change, we will post these changes on our website. We encourage you to review our privacy policy periodically.

    Questions or Comments?
    For questions, comments or assistance, we invite you to contact us at:

    AL's Kona Coffee
    75-5570 Mamalahoa Hwy
    Holualoa, HI 96725
    Phone: 1-877-220-5545 (toll-free)
    Fax: 1-702-448-4376
    Email us

About Us | Return Policy | Privacy Policy | Contact Us | ©2007 AL's Kona Coffee
75-5570 Mamalahoa Hwy., Holualoa, HI 96725    sales@alskonacoffee.com    (877) 220-5545    Fax: (702) 448-4376